Cisco 7900 Series IP Phones

Cisco Unified IP Phone 7985G

Take full advantage of converged voice and data networks while retaining the convenience and user-friendliness you expect from a business phone. Cisco Unified IP Phones can help improve productivity by meeting the needs of users throughout your organization. Advanced media endpoints in this innovative suite of Cisco Unified IP Phones enhance the end-user experience.

The Cisco Unified IP Phones 7900 Series provides:

• IP phones with color liquid crystal display (LCD), including dynamic soft keys for call features and functions
• Support for information services, including Extensible Markup Language (XML) capabilities to extend IP phone systems

Cisco Unified Contact Centre Express

Product Overview

Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 300 agents. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice, email, web, and chat; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

Cisco Unified Communications Manager Business Edition

Cisco^® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.

Cisco Unified Communications Manager Business Edition is an easy-to-manage solution that integrates the benefits of media processing (for voice and video calling and mobility) and unified messaging on a single appliance. Consolidating these applications on a single server creates a cost-effective solution that is simple to set up, manage, and use, thereby lowering total cost of ownership (TCO) and providing a smooth migration from older, outdated telephony systems to unified communications.

Cisco Unified Communications Manager

Cisco^® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.

Product Overview

Cisco Unified Communications Manager is the powerful call-processing component of the Cisco Unified Communications Solution. It is a scalable, distributable, and highly available enterprise IP telephony call-processing solution.

New with Cisco Unified Communications Manager Version 7.1

Feature Highlights and Benefits

As your needs evolve, Cisco Unified Communications Manager continues to evolve to meet those needs. Cisco Unified Communications Manager Version 7.1 aims to lower the total cost of ownership for organizations and improve the communications experience for end users as well as system administrators. Some of the important features of the recent release follow:

Cisco Unified Contact Centre Enterprise

Product Overview

Cisco Unified Contact Center Enterprise uses an IP infrastructure to deliver skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management. By combining multichannel automatic-call-distributor (ACD) functions with IP telephony in a unified solution, Cisco Unified Contact Center Enterprise can help your company rapidly deploy a distributed voice-over-IP (VoIP) contact center infrastructure.

Cisco Unified Contact Center Enterprise segments customers, monitors resource availability, and delivers each contact to the most appropriate resource in the enterprise. The software profiles each customer contact using related data such as dialed number and calling line ID, caller-entered digits, data submitted on a web form, and information obtained from a customer database lookup. Simultaneously, the system monitors the resources available in the contact center to meet customer needs, including agent skills and availability, interactive-voice-response (IVR) status, and queue lengths.

Cisco Catalyst 6500 Virtual Switching System 1440

Cisco Virtual Switching Supervisor Engine 720

The Cisco Catalyst 6500 Virtual Switching System (VSS) 1440 takes the flagship Catalyst 6500 platform to the next level with network system virtualization.

Creating a VSS 1440

The key enabler of a VSS 1440 is the Virtual Switching Supervisor 720-10G. Any two Cisco Catalyst 6500 Series Switches with this supervisor engine can be pooled together into a VSS 1440*. The two switches are connected with 10 GbE links called Virtual Switch Links (VSLs). Once a VSS 1440 is created it acts as a single virtual Catalyst switch delivering the following benefits:

Cisco Catalyst 6500 and 6500-E Series

Cisco 2611XM, 2612, 2650, 2651, 2691 Routers

Cisco 2611XM, 2612, 2650, 2651, 2691 Router Family

The Cisco® 2600 Series is an award-winning series of modular multiservice access routers, providing flexible LAN and WAN configurations, multiple security options, voice and data integration, and a range of high-performance processors. The wide range of features and interfaces and the flexibility of adding more than 50 modules makes the Cisco 2600 Series the ideal branch-office router for today’s and tomorrow’s customer requirements.

Cisco 2801, 2821, 2811, 2851 Integrated Services Routers

Cisco Systems®, Inc. is redefining best-in-class enterprise and small- to- midsize business routing with a new line of integrated services routers that are optimized for the secure, wire-speed delivery of concurrent data, voice, video, and wireless services. Founded on 20 years of leadership and innovation, the Cisco® 2800 Series of integrated services routers (refer to Figure 1) intelligently embed data, security, voice, and wireless services into a single, resilient system for fast, scalable delivery of mission-critical business applications. The unique integrated systems architecture of the Cisco 2800 Series delivers maximum business agility and investment protection.

Cisco 3620 & 3640 Series Multiservice Routers

Cisco 3600 Series Multiservice Platforms

Cisco 3620 & 3640 Routers

The Cisco 3600 Series is a family of modular, multiservice access platforms for medium and large-sized offices and smaller Internet Service Providers. With over 70 modular interface options, the Cisco 3600 family provides solutions for data, voice video, hybrid dial access, virtual private networks (VPNs), and multiprotocol data routing. The high-performance, modular architecture protects customers’ investment in network technology and integrates the functions of several devices into a single, manageable solution.