Cisco 7900 Series IP Phones

Cisco Unified IP Phone 7985G

Take full advantage of converged voice and data networks while retaining the convenience and user-friendliness you expect from a business phone. Cisco Unified IP Phones can help improve productivity by meeting the needs of users throughout your organization. Advanced media endpoints in this innovative suite of Cisco Unified IP Phones enhance the end-user experience.

The Cisco Unified IP Phones 7900 Series provides:

• IP phones with color liquid crystal display (LCD), including dynamic soft keys for call features and functions
• Support for information services, including Extensible Markup Language (XML) capabilities to extend IP phone systems

Cisco Unified Contact Centre Express

Product Overview

Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 300 agents. Cisco Unified Contact Center Express support for powerful, agent-based service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment while offering the flexibility to scale to larger, more demanding environments. Cisco Unified Contact Center Express helps ensure your business rules for inbound and outbound voice, email, web, and chat; and customer interaction management helps ensure that each contact is delivered to the right agent the first time.

Cisco Unified Communications Manager Business Edition

Cisco^® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.

Cisco Unified Communications Manager Business Edition is an easy-to-manage solution that integrates the benefits of media processing (for voice and video calling and mobility) and unified messaging on a single appliance. Consolidating these applications on a single server creates a cost-effective solution that is simple to set up, manage, and use, thereby lowering total cost of ownership (TCO) and providing a smooth migration from older, outdated telephony systems to unified communications.

Cisco Unified Communications Manager

Cisco^® Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration every time from any workspace.

Product Overview

Cisco Unified Communications Manager is the powerful call-processing component of the Cisco Unified Communications Solution. It is a scalable, distributable, and highly available enterprise IP telephony call-processing solution.

New with Cisco Unified Communications Manager Version 7.1

Feature Highlights and Benefits

As your needs evolve, Cisco Unified Communications Manager continues to evolve to meet those needs. Cisco Unified Communications Manager Version 7.1 aims to lower the total cost of ownership for organizations and improve the communications experience for end users as well as system administrators. Some of the important features of the recent release follow:

Cisco Unified Communications Manager Express

Cisco Unified Communications Manager Express provides call processing to Cisco Unified IP Phones for small or branch-office environments. It enables the large portfolio of Cisco Integrated Services Routers (ISRs) to deliver unified communications features that business users commonly use to meet the voice and video communications requirements of the small or medium-sized office. Cisco Unified Communications Manager Express allows you to deploy a cost-effective, highly reliable communications system using a single device with Cisco IOS^® Software.

Cisco Unity Unified Messaging Solution

Product Overview

Cisco Unity^® unified messaging is a foundational element in bringing unified communications solutions to enterprise-scale organizations. The solution provides anytime, anywhere collaboration through a broad range of productivity-enhancing features, a flexible platform including powerful migration tools for investment protection, and industry-leading capabilities for security and reliability..

Cisco Unity Connection

Product Overview

Cisco Unity^® Connection is a feature-rich voice messaging platform based on the same Linux Unified Communications Operating System as Cisco Unified Communications Manager. With Cisco Unity Connection, you can access voice messages using Cisco Unified Personal Communicator, or use the display on your Cisco Unified IP Phone to view, search, sort, and play messages. Cisco Unity Connection also provides robust Automated-Attendant functions that include intelligent call routing and easily customizable call screen and message notification options.

Features and Benefits

Powerful Voice Messaging

Cisco Unity Express

Cisco Unity® Express offers industry-leading integrated messaging, voicemail, fax, Automated Attendant, interactive voice response (IVR), time-card management, and a rich set of other messaging features on the Cisco Integrated Services Router platform. It provides these integrated services specifically designed for the small and medium-sized office environment or enterprise branch office. With Cisco Unity Express, you can easily and conveniently manage your voice messages and greetings with intuitive telephone prompts, an easy-to-use visual voicemail interface (the VoiceView Express feature), and a straightforward GUI that allows simple administration and management.

Cisco Unified Contact Centre Enterprise

Product Overview

Cisco Unified Contact Center Enterprise uses an IP infrastructure to deliver skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management. By combining multichannel automatic-call-distributor (ACD) functions with IP telephony in a unified solution, Cisco Unified Contact Center Enterprise can help your company rapidly deploy a distributed voice-over-IP (VoIP) contact center infrastructure.

Cisco Unified Contact Center Enterprise segments customers, monitors resource availability, and delivers each contact to the most appropriate resource in the enterprise. The software profiles each customer contact using related data such as dialed number and calling line ID, caller-entered digits, data submitted on a web form, and information obtained from a customer database lookup. Simultaneously, the system monitors the resources available in the contact center to meet customer needs, including agent skills and availability, interactive-voice-response (IVR) status, and queue lengths.